Bookings

• 01

  You may book a mock exam only after registering your details to create your online acount.

• 02

  Feedback Reports will only be sent to the email address used to create the online account. Please bear this in mind if you book on behalf of another parent and child.

• 03

  You may not transfer or resell your mock exam booking.

• 04

  Mock Exams prices shown on our website include Value Added Tax (VAT) which is payable by all customers within the EU. If you are resident outside the EU you will be exempt from VAT if you are able to provide evidence of your residency.

Charges for Cancellations

• 05

  Mock Exam bookings can be cancelled up to 5 days before the scheduled mock exam, subject to a cancellation fee of £20.00 for each mock exam session cancelled. You will be refunded the balance of the actual price paid (taking into account any discounts applied) to the payment card that you used to make the Booking.

Emergencies

• 06

  Your online account requires you to provide an emergency contact number for each child/student. This is the number we will use to contact you in the event of an emergency relating to the child during a mock exam session. It is your responsibility to ensure that the number you provide is correct and is for the relevant parent or appropriate adult who will be dropping/collecting the child on the day of the exam. Please ensure you update this information nearer the exam date should it change from that originally supplied.

Health & Safety

• 7

  You must ensure that the parent/guardian or responsible person is entrusted with dropping off and collecting their child from the venue and that the child is aware and familiar with the adult who will be collecting them.

• 8

  You must ensure that you provide accurate contact numbers in your online account, in case of an emergency, and that you disclose any medical conditions that we need to be made aware of, in order to assess whether we can make accommodation for your child. Please note that we are unable to accommodate children who need extra time as they will usually need to be invigilated separately. In case of allergy, we cannot guarantee that your child would not be exposed to the allergen, although we will always take reasonable precautions where notified.

Limited Liability

• 9

  We use our best endeavours to ensure that each mock exam proceeds on the scheduled day. However, we reserve the right to cancel a mock exam session, due to circumstances beyond our control, or other reason, and in this event our
  liability will be limited to the amount you have paid. A full refund will be made in the event of any cancellation made by us.

• 10

  We exclude liability for damages for any claims in law including contract, negligence, tort or statute or otherwise.